Prescriptions
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using our online service, Accurx
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- drop a repeat list into the practice – if you do not tick all the boxes on your counterfoil repeat prescription request, you will not be issued that medication
- order by post
We do not take repeat prescription requests over the phone or email. Please ensure that you do not run out of any medication and you allow the 3 working days needed to process your prescription.
Non regular medication will need to be authorised by a clinician before being raised by a prescription clerk.
Acute medication regularly used must be requested monthly as this cannot be placed on a counterfoil prescription request.
Collecting your prescription
It is the patient’s own responsibility to collect prescriptions from the surgery within 28 days of issuing. Failure to do this will result in the prescription being destroyed.
You can usually collect your prescription 3 working days after you have ordered it.
If prescriptions are requested on a Friday, they will not be processed until Wednesday, if requested on a Thursday, they will not be processed until Monday and so on.
For urgent medication requested on the day, patients will need to attend the surgery to collect around 4pm.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Managed repeat prescriptions
Managed repeat prescriptions are no longer be available through a pharmacy for most patients.
The only exceptions to this are housebound / vulnerable patients, who will for a short time be able to continue to use the pharmacy service.
All other patients or their carers will now need to order their own repeat medicines.
You can of course still ask the pharmacy to collect your repeat prescription from the practice and deliver to you.
If you have any concerns or want more information regarding the change, please do not hesitate to speak to a receptionist.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.